Shipping & Return Policy
Shipping Policy
At Arasu Shoppers, we are committed to delivering your orders safely and on time. Please read the following shipping terms before placing your order.
Delivery Time
Orders will be delivered within 5–7 business working days from the date of order confirmation.
Delivery timelines may vary slightly depending on the delivery location, courier operations, holidays, or unforeseen circumstances.
Free Delivery
Free delivery is available on all eligible orders.
There are no additional shipping charges for deliveries within our serviceable areas.
Delivery Coverage
We currently provide delivery across Tamil Nadu.
Delivery is subject to the availability of courier services at the customer's location.
Pricing, Taxes & Bulk Orders
All prices displayed on our website are inclusive of applicable taxes.
The prices displayed on the website are based on the listed quantity or applicable order quantity.
If you require a quantity higher than the quantity mentioned on the website, bulk pricing may be available and the price may vary based on the total quantity ordered.
For bulk orders, please contact us directly to get the applicable bulk price and order details.
For certain products, minimum order quantities (MOQ) may apply.
Bulk order pricing will be confirmed based on the quantity, product specifications, and order requirements.
Product Images, Colors & Specifications
Product images displayed on our website are provided for reference purposes. The actual product may have slight differences in appearance.
Color variations may occur due to differences in screen settings, device displays, lighting conditions, and photography.
Minor variations in the design, texture, finish, or appearance of the actual product may occur and may not always be exactly identical to the product image shown on the website.
Customers are advised to refer to the product description, size, dimensions, specifications, and other details provided on the product page before placing an order.
Custom Printed Bag Orders
Custom printed bag orders are accepted through phone calls or WhatsApp conversations.
Once the order details are confirmed, our executive will prepare and send the printing proof/design proof to the customer via WhatsApp for approval.
Printing will be started only after receiving the customer's approval of the proof.
Customers are requested to carefully verify the text, spelling, logo, colors, design, and other details in the proof before providing approval.
Once the proof is approved and printing has started, changes or cancellations may not be accepted.
The displayed price includes the printing cost. There are no additional printing charges.
Out-of-Stock Product Orders
If a product is currently shown as Out of Stock but you wish to place an order, you can contact us directly via phone or WhatsApp.
Our team will check the availability, manufacturing schedule, and expected delivery timeline for the requested product.
Customers can enquire about the expected manufacturing date and estimated delivery date before placing the order.
Orders for out-of-stock products can be placed directly with our team based on product availability and manufacturing schedule.
Delivery timelines for such orders may vary depending on the manufacturing and production schedule.
Order Communication & Notifications
Since Arasu Shoppers does not require customer account registration, all order-related communications will be provided through the contact details submitted by the customer during checkout or through direct communication.
Order confirmation, invoice, order summary, payment confirmation, delivery updates, and other order-related notifications may be communicated through WhatsApp and/or email.
For certain orders or enquiries, including custom printed orders, bulk orders, out-of-stock products, and order modifications, our team may contact the customer directly through phone calls, WhatsApp, or email.
Further communications relating to your order, delivery, cancellation, refund, modification, or customer support may also be made through WhatsApp, email, or direct phone calls.
Customers are responsible for providing a valid and active mobile number and email address while placing an order to ensure that important order-related communications can be received.
Order Modification
If you have placed an order incorrectly or wish to change the product, you can contact us via phone or WhatsApp within 3–4 hours of placing the order.
Order modifications will be accepted only within this 3–4 hour modification window. and Once the modification window has passed or the order has been processed/dispatched, product changes may not be accepted.
If the replacement product has a higher price, the customer will need to pay only the difference in price.
If the replacement product has a lower price, the applicable price difference will be refunded to the customer, subject to our refund processing terms.
Payment Method
Cash on Delivery (COD) is not available.
All orders must be paid in advance through the available online payment methods at checkout.
Refund, Cancellation & Replacement
All orders placed on Arasu Shoppers are advance-paid orders, as Cash on Delivery (COD) is not available.
Cancellation requests must be submitted within 3–4 hours of placing the order. Once this cancellation window has passed, cancellation requests will not be accepted.
For eligible cancellation requests, the applicable refund will be processed within 2–3 business days. The actual time taken for the refund to reflect in the customer's account may vary depending on the payment gateway or bank.
If the customer receives a damaged, defective, incorrect, or incomplete product, the customer must contact Arasu Shoppers Customer Support through WhatsApp, email, or direct phone call with the relevant order details.
Customers may be requested to provide clear photographs or videos of the product and packaging for verification.
After verification, Arasu Shoppers may provide an eligible replacement or refund, depending on the nature of the issue and product availability.
For custom printed bag orders, cancellation, modification, or refund requests will generally not be accepted once the customer has approved the printing proof and printing has started, except in cases where the finished product does not match the customer-approved proof or has a verified manufacturing/printing defect.
Minor variations in colour, texture, finish, appearance, or product image that are within the normal characteristics of the product will not qualify for a refund or replacement.
If the customer has selected the wrong product, quantity, size, colour, or specification, and the product delivered matches the order placed, it will not qualify for a refund or replacement.
If an order is returned to our warehouse after 3 unsuccessful delivery attempts, the order will not automatically qualify for a refund. Customers may contact us regarding re-delivery, which may be subject to applicable additional shipping charges.
Approved refunds will generally be processed through the original payment method, wherever possible.
Refund eligibility is subject to order verification and the applicable terms mentioned in this Shipping Policy.
Delivery Attempts
If the first delivery attempt is unsuccessful, the courier partner will generally make a retry on the following day.
A maximum of 3 delivery attempts will be made.
If the order cannot be delivered after 3 attempts, the package may be returned to our warehouse.
In such cases, additional shipping or re-delivery charges may apply if the customer requests the order to be shipped again.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to Transportation issues, weather conditions, public holidays, natural events, or other circumstances beyond our control.
For any shipping-related queries, please contact Arasu Shoppers Customer Support
+919384 292 323
Email: support@arasushopers.com
Hours: Monday - Saturday, 9 AM - 6 PM.