Privacy Policy

Last Updated: August 2026

At Arasu Shoppers, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect certain information, including:

• Customer name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase details
• Payment and transaction-related information
• Information provided through phone calls or WhatsApp conversations
• Any other information voluntarily provided by the customer

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To process and fulfil your orders
• To arrange delivery of your products
• To process payments and verify transactions
• To contact you regarding your order
• To provide order updates and delivery information
• To respond to customer enquiries and support requests
• To process cancellations, refunds, or order modifications
• To handle custom printed bag orders and obtain design approvals
• To improve our website, products, and customer experience
• To prevent fraudulent or unauthorized transactions
• To comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Arasu Shoppers does not intentionally store your complete debit card, credit card, UPI, or other sensitive payment credentials on our website.

Payment information may be securely processed by the respective payment gateway according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers when necessary to provide our services, including:

• Courier and delivery partners
• Payment gateway providers
• Website hosting and technical service providers
• Communication and customer support service providers
• Government authorities or legal agencies where required by law

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

5. WhatsApp & Phone Communication

For certain services, including custom printed bag orders, bulk orders, and out-of-stock product enquiries, customers may communicate with our team through phone calls or WhatsApp.

Information shared through these communication channels may be used to:

• Confirm order details
• Share product information
• Share printing proofs for approval
• Confirm quantities and pricing
• Provide order and delivery updates
• Provide customer support

Customers are advised not to share unnecessary sensitive personal or financial information through WhatsApp or other communication channels.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, understand website usage, and provide a better browsing experience.

Cookies may also be used by certain third-party services integrated with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use analytics and similar tools to understand how visitors use our website, including information such as:

• Pages visited
• Device and browser information
• Approximate location information
• Referring websites
• Website interaction and usage data

This information helps us improve our website and services.

8. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We may retain customer information for as long as reasonably necessary to:

• Fulfil orders and provide services
• Maintain transaction and business records
• Provide customer support
• Resolve disputes
• Meet accounting, legal, tax, and regulatory requirements

When information is no longer required for legitimate business or legal purposes, it may be securely deleted or anonymized where appropriate.

10. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites, payment gateways, courier services, social media platforms, or other external services.

Arasu Shoppers is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of such third-party services before providing them with your personal information.

11. Children’s Privacy

Our website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a concern regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below.

13. Changes to This Privacy Policy

Arasu Shoppers may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage customers to review this page periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Arasu Shoppers
Email: support@arasushoper.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.