FAQs

We understand that you may have questions, and we're here to provide answers. Check out our FAQs below for quick assistance:

Product

Customer
Not necessarily. Slight differences in colour, texture, finish, design or appearance may occur due to screen settings, lighting, photography and manufacturing variations.
Yes. Arasu Shopers is a manufacturer and printer with in-house printing and die-cutting, rather than a reseller.
We provide invitation cards for weddings, engagements, birthdays, housewarming, valaikappu, puberty functions and other corporate events.
Yes. Our products are suitable for a wide range of occasions, including Weddings, Receptions, Engagements, Birthdays, Anniversaries, Housewarming Ceremonies, Seemantham, Baby Functions, Ear Piercing Ceremonies, Festivals, Corporate Events, and other special occasions.

Orders

Customer
Occasionally, yes. Transportation issues, weather, public holidays, natural events and other circumstances beyond control may cause delays.
Yes. Contact Arasu Shoppers by phone or WhatsApp. The team can check availability, manufacturing schedule and estimated delivery timeline.
The package may be returned to the warehouse. If you request re-delivery, additional shipping or re-delivery charges may apply.
The courier partner will generally make another delivery attempt on the following day. A maximum of 3 delivery attempts will be made.

Payments

Customer
You need to pay only the difference in price for the replacement product.
For eligible cancellations, refund processing may take 2–3 business days.
No. COD is not available. Orders must be paid in advance through the available online payment methods.